Refund and Cancellation policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:

  1. Cancellations will only be considered if the request is made after 2 hours of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep (Both shipping charges will be deducted).

  2. NAAZ Modern Collection does not accept cancellation requests for perishable items purchased from our website, etc. However, the refund / replacement can be made if the user establishes that the product delivered is not same as listed/ordered (PARCEL OPENING VIDEO WILL BE REQUIRED FOR VERIFICATION).

  3. In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end (PARCEL OPENING VIDEO WILL BE REQUIRED FOR VERIFICATION). This should be reported within Same Day of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within Same Day of receiving the product. The customer service team after looking into your complaint will take an appropriate decision (PARCEL OPENING VIDEO WILL BE REQUIRED FOR VERIFICATION).

  4. In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.

  5. In case of any refunds approved by NAAZ Modern Collection, it will take 3-7 days for the refund to be processed to you.

Refunds

Once your return is received and inspected, we will send you an email/SMS to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed (after deduction of any applicable charges), and a credit will automatically be applied to your debit/credit card or original method of payment, within 7 to 10 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at { info@naazmoderncollection.com }.

 

Need help?

Contact us at { info@naazmoderncollection.com } for questions related to refunds and returns.

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